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Fitbit Blaze strap broken

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‎07-03-2017 02:43

‎07-03-2017 02:43

I've only had my watch for a couple of months and the wristband snapped away from the frame, without force or misuse, should I return it or is that not covered by the 2 year warranty? My brother has one as said he's on his 3rd strap in a year ... worrying.

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‎07-03-2017 04:57

‎07-03-2017 04:57

The strap is covered by warranty so it's probably best to contact customer support to see how they can help:

 

contact.fitbit.com

 

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‎07-03-2017 07:13

In response to SteveH

‎07-03-2017 07:13

Thank you, that's what I wanted to know

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‎07-03-2017 07:30

‎07-03-2017 07:30

Customer service will hopefully send you a new one (that's what I would expect to happen here), but I recommend getting some additional straps so you have them. I got a pack of 8 different ones on Amazon for about $10. They're holding up fairly well!

 

~Lyssa

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