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Fitbit app deleted it and started over

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‎04-24-2017 17:38

‎04-24-2017 17:38

I downloaded the Fitbit app and i put all my information in and it and it would not connect. I deleted the app trying to start all over so I downloaded it again and it says to put my information in and then it says it belongs to another user . What do I need to do? Thanks 

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‎04-25-2017 00:10

‎04-25-2017 00:10

It sounds like you are trying to create a fitbit account for a second time using the same email address. The account you created the first time should still be there so rather than creating a new account you can just login to that one.

 

As to why it would not connect, have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

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‎04-25-2017 07:18

In response to SteveH

‎04-25-2017 07:18

Thank you

Sent from my iPhone
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