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Fitbit blaze failed sync

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‎12-19-2016 08:54

‎12-19-2016 08:54

I didn't use by Blaze for a few weeks. When I tried to use it again, it was obviously dead so I charged it. When it was charged, the time was wrong. I tried to sync it but it didn't work. I tried to restart it, shut it down, turn off my bluetooth, delete the app and reinstall it, and even remove the Blaze from my profile and re add it. But the problem is, It won't let me readd it. The time is still wrong and I can't get any of my data! I am so beyond frustrated!

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‎12-19-2016 17:13

‎12-19-2016 17:13

Welcome to the Community @claudiabosshard! Thanks for the troubleshoo that you've done. It sounds like you may be using a Fitbit Blaze with an iOS device. Currently, there's an issue that's not letting Blaze users sync with their mobile device. However, we're aware of this; you can learn more about it by checking the main thread. 

 

Thanks for your understanding! 

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