help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit blaze failed sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-19-2016 08:54

‎12-19-2016 08:54

I didn't use by Blaze for a few weeks. When I tried to use it again, it was obviously dead so I charged it. When it was charged, the time was wrong. I tried to sync it but it didn't work. I tried to restart it, shut it down, turn off my bluetooth, delete the app and reinstall it, and even remove the Blaze from my profile and re add it. But the problem is, It won't let me readd it. The time is still wrong and I can't get any of my data! I am so beyond frustrated!

Best Answer
0 Votes
1 REPLY 1

‎12-19-2016 17:13 - last edited on ‎12-03-2025 08:13 by Fitbit Moderator

‎12-19-2016 17:13 - last edited on ‎12-03-2025 08:13 by Fitbit Moderator

Welcome to the Community @claudiabosshard! Thanks for the troubleshoo that you've done. It sounds like you may be using a Fitbit Blaze with an iOS device. Currently, there's an issue that's not letting Blaze users sync with their mobile device. However, we're aware of this; you can learn more about it by checking the main thread. 

Thanks for your understanding! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer