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Fitbit blaze getting stuck

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‎10-10-2017 03:30 - last edited on ‎10-10-2017 08:23 by Moderator Alum

‎10-10-2017 03:30 - last edited on ‎10-10-2017 08:23 by Moderator Alum

When switching between functions on my Fitbit blaze for example from say telling time to checking how many steps then back to time it takes a lot of attempts and a couple of  frustrating minutes to happen any help appreciated. Ps this happens on any of the functions.

 

Moderator edit: Clarified subject

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‎10-10-2017 08:23

‎10-10-2017 08:23

Hi there @Stockportfc1. Great to see you in the Community Forums! 🙂

 

I'm sorry you're having these problems with your tracker. It doesn't seem like how it should be behaving at all.

 

Have you already tried by any chance to restart your tracker? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and after that, you can try to swipe through the screens and see how it reacts.

 

Let me know how it  goes and if you need more help, I'm always around!

Ferdin | Community Moderator, Fitbit

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‎10-11-2017 08:54

In response to FerdinandFitbit

‎10-11-2017 08:54

Thanks for your reply I have tried to reset my tracker without any success I have sent a video of the problem to Fitbit customer support team and as yet awaiting there reply.

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