help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit blaze no longer syncing with Iphone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-13-2017 11:09

‎04-13-2017 11:09

I have a fitbit blaze with the latest update and IOS 10.3.1 on my Iphone. Today my fitbit stopped syncing to my phone and disconnected the Bluetooth, I reconnected it with Bluetooth classic via the fitbit but it still would not sync. I tried the reset and it did not help so I disconnected the fitbit from my account and now it won't re pair. How can I fix this?

Best Answer
0 Votes
4 REPLIES 4

‎04-13-2017 14:23

‎04-13-2017 14:23

Have you shut down the phone completely and restarted it. If not it's probably the first step in any solution.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-13-2017 14:25

In response to MikeF

‎04-13-2017 14:25

The iPhone doesn't use the Bluetooth classic to control the music, syncing happens through the Bluetooth Low Energy. 

Best Answer
0 Votes

‎04-13-2017 16:44

‎04-13-2017 16:44

I'm having the same problem and did the exact same thing as you. Have you figured out a solution yet?

Best Answer
0 Votes

‎05-03-2017 10:19

‎05-03-2017 10:19

I have had the same issues with my Fitbit Surge, and after rebooting my Iphone it has synced.

Best Answer
0 Votes