07-20-2017
11:03
- last edited on
07-20-2017
14:21
by
AlessFitbit
07-20-2017
11:03
- last edited on
07-20-2017
14:21
by
AlessFitbit
Very disappointing .......my blaze fitbit has stopped sync to my mobile (Samsung s6.) Tried everything as suggested. Prior to this I also noticed my battery was draining and needed to charge every 2 day. Need help please.
Answered! Go to the Best Answer.
07-21-2017 04:44
07-21-2017 04:44
A warm welcome to the Community @SunsetRunner and @WendyB thanks for stopping by.
Regarding the syncing inconvenience, I recommend following the instructions provided in the Having trouble syncing? post. Also, check this post and follow the steps provided there to fix the battery issue.
I hope this helps, let me know the outcome.
07-20-2017 12:50
07-20-2017 12:50
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If it doesn't help Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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07-21-2017 04:44
07-21-2017 04:44
A warm welcome to the Community @SunsetRunner and @WendyB thanks for stopping by.
Regarding the syncing inconvenience, I recommend following the instructions provided in the Having trouble syncing? post. Also, check this post and follow the steps provided there to fix the battery issue.
I hope this helps, let me know the outcome.
07-25-2017 08:54
07-25-2017 08:54
I'm blaze is up and running now....... happy customer........ Let's hope it lasts.....thankyou for responce
07-26-2017 04:08