07-20-2017
11:03
- last edited on
07-20-2017
14:21
by
AlessFitbit
07-20-2017
11:03
- last edited on
07-20-2017
14:21
by
AlessFitbit
Very disappointing .......my blaze fitbit has stopped sync to my mobile (Samsung s6.) Tried everything as suggested. Prior to this I also noticed my battery was draining and needed to charge every 2 day. Need help please.
Answered! Go to the Best Answer.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Community @SunsetRunner and @WendyB thanks for stopping by.
Regarding the syncing inconvenience, I recommend following the instructions provided in the Having trouble syncing? post. Also, check this post and follow the steps provided there to fix the battery issue.
I hope this helps, let me know the outcome. ![]()
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If it doesn't help Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Community @SunsetRunner and @WendyB thanks for stopping by.
Regarding the syncing inconvenience, I recommend following the instructions provided in the Having trouble syncing? post. Also, check this post and follow the steps provided there to fix the battery issue.
I hope this helps, let me know the outcome. ![]()
Best AnswerI'm blaze is up and running now....... happy customer........ Let's hope it lasts.....thankyou for responce
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer