Fitbit not pairing with Galaxy S8 Edge+

[MrsRA]

My fitbit not pairing to my galaxy 8 edge+, keep receiving an error message that the blaze is rejecting pairing, it was working fine before

Moderator edit: Updated subject for clarity 

[Rich_Laue]

Hello @MrsRA, i have to ask if your Blaze is still attached to your account?

If it is not then you will need to follow thr setup instructions. 

The main reason for getting the "Reject by Blaze" message is if your trying to oair the tracker to your phones Bluetooth.  This will not work, you need to setup the tracker to your Fitbit account through the app. Then if the app needs the tracker paired to the phone, the app will do the pairing. 

[DrDanGuitr]

I have an iPad Mini and an iPhone, and I am completely hit and miss as far as pairing goes. I cycle Bluetooth, I open my Fitbit app, I turn my phone and iPad off and back on... nothing.

I got this just last week, and I am really REALLY trying to like it, but the user interface and the Help/User Guide material is embarrassingly bad.

Would it kill you to have a "sync" button or a "pair with Bluetooth" button, or both, somewhere on the phone or on the App? And in the "Help" section, would it kill you to have step-by-step instructions like a REAL users guide has? I work in spaceflight operations and I know how competent people write instructions, and WOW, you people are not it.

[Rich_Laue]

Have you thought about downloading your user manual through the Help link found below?

Also the Help area has detail instructions for each tracker and app.

Please remember that due to bluetooth limitations if your tracker is connected to the phone, the ipad,  wont be able to sync. You will have the same problem with the phone if the tracker is still connected to the ipad. You will need to turn one device off, or at least its Bluetooth if the two are nearby.

[DrDanGuitr]

I had downloaded the User Manual days ago. I did eventually find out
that I can force a sync by restarting the Fitbit, and that seems to have
solved my problem for now.

The Users Guide mentions all-day syncing, but neither I nor Adobe
Acrobat "Find" could locate any description of how to turn it on in the
User's Guide. I finally found it by exiting the User's Guide, and
Googling "fitbit all-day sync." Some article about Charge showed up and
explained where to find it.

This is what I mean with my complaint. The User's Guide has the phrase
"if you have the all-day sync setting enabled" but does not say a word
about HOW TO DO THAT. I had to do a Google search to find that answer.

When I am working on operations manuals, one of the guidelines I have to
follow is that "every menu that appears in operating the device shall be
mentioned and described in the manual." That's just good documentation
practice.

I'm going to keep this Fitbit Blaze, and I'm going to learn how to use
it in spite of the documentation weaknesses. But when I find something
that just does not meet reasonable technical documentation standards, I
will let you know.

[DrDanGuitr]

I had downloaded the User Manual days ago. I did eventually find out
that I can force a sync by restarting the Fitbit, and that seems to have
solved my problem for now.

The Users Guide mentions all-day syncing, but neither I nor Adobe
Acrobat "Find" could locate any description of how to turn it on in the
User's Guide. I finally found it by exiting the User's Guide, and
Googling "fitbit all-day sync." Some article about Charge showed up and
explained where to find it.

This is what I mean with my complaint. The User's Guide has the phrase
"if you have the all-day sync setting enabled" but does not say a word
about HOW TO DO THAT. I had to do a Google search to find that answer.

When I am working on operations manuals, one of the guidelines I have to
follow is that "every menu that appears in operating the device shall be
mentioned and described in the manual." That's just good documentation
practice.

I'm going to keep this Fitbit Blaze, and I'm going to learn how to use
it in spite of the documentation weaknesses. But when I find something
that just does not meet reasonable technical documentation standards, I
will let you know.

[Rich_Laue]

I've noticed that the tracker manuals are more about tye Hardware, and find that if i need to know something about the app i need to go to fitbits help site. 

Yes i unde4stand what your saying about the menus and have noticed that the manuals do a pretty good jod with the menus on the hardware.

Now when it comes to the apps/web site, with 4 different apps and the North American version looking different then the others, this gives up to 9 different versions the manuals would need to keep up with. I think that is why Fitbit chose to explain the apps in the Help.fitbit.com site.

All day sync is a setting associated with the tracker and will be found under the trackers settimgs in the phone app. Now if you sync through a PC or MAC, all day is allready turned on and there is no option to turn off.