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Fitbit screen has lines on it

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‎08-28-2017 06:52

‎08-28-2017 06:52

I can't restart my fitbit.. it's been like this for over a month and the battery won't die so I can restart it.. I was wearing it one day and then I went to check the time and the screen has blue red yellow lines going across it. I can't use the touch screen.. help!!! Thanks in advance. 

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‎08-29-2017 05:19

‎08-29-2017 05:19

Hi there @jamier1006! Great to see you in the Community Forums! 🙂

 

I'm sorry to hear that your display is not working as it should 😕

 

Since you've already tried restarting your tracker and have tried to leave the battery to drain, all this to no avail, I've forwarded your case to the Support Team for them to take a deeper look and help you out with this to get you back on track.

 

Please keep an eye on your inbox for further instructions and if you need anything else, I'm here to help! 🙂

Ferdin | Community Moderator, Fitbit

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‎08-29-2017 05:22

In response to FerdinandFitbit

‎08-29-2017 05:22

Thank you so much. I hope someone can help. I really don't want to buy a
new one since this one is less than a year old.
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‎11-05-2017 05:54

‎11-05-2017 05:54

I have a similar issue with mine, lines across the bottom of the screen. It’s been like it a while but I had forgotten that it’s still under warranty! I’ve just emailed customer support. 

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