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Fitbut Blaze not Charging

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‎11-21-2016 06:29

‎11-21-2016 06:29

So i get a email stating my battery is low when it actually is dead so i put my fitbit in the charger like i always do only this time nothing happens.  The battery doesnt appear to indicate that it is being charged i just have a blank screen.  This has been going on for 2 days now.  Does anyone have any suggestions???

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1 BEST ANSWER

Accepted Solutions

‎11-23-2016 04:12

‎11-23-2016 04:12

A warm welcome to the Community @AColey82. @SunsetRunner and @Rich_Laue thanks for stopping by. If your tracker is not charging, as recommend please restart your Blaze. Also, I recommend cleaning the charging contacts on the back of your Fitbit, since over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger.

 

Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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3 REPLIES 3

‎11-21-2016 08:33

‎11-21-2016 08:33

Running a lithium battery completely down can permanently damage it. 

 

You can try restarting it: restart

 

If that does not work, it may be time to contact support.

Best Answer

‎11-21-2016 11:54

In response to SunsetRunner

‎11-21-2016 11:54

Are you sure it is in its charger correctly, and the charger is plugged into a good spot?

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0 Votes

‎11-23-2016 04:12

‎11-23-2016 04:12

A warm welcome to the Community @AColey82. @SunsetRunner and @Rich_Laue thanks for stopping by. If your tracker is not charging, as recommend please restart your Blaze. Also, I recommend cleaning the charging contacts on the back of your Fitbit, since over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger.

 

Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer