Fitbut Blaze not Charging

[AColey82]

So i get a email stating my battery is low when it actually is dead so i put my fitbit in the charger like i always do only this time nothing happens.  The battery doesnt appear to indicate that it is being charged i just have a blank screen.  This has been going on for 2 days now.  Does anyone have any suggestions???

[SunsetRunner]

Running a lithium battery completely down can permanently damage it. 

You can try restarting it: restart

If that does not work, it may be time to contact support.

[Rich_Laue]

Are you sure it is in its charger correctly, and the charger is plugged into a good spot?

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @AColey82. @SunsetRunner and @Rich_Laue thanks for stopping by. If your tracker is not charging, as recommend please restart your Blaze. Also, I recommend cleaning the charging contacts on the back of your Fitbit, since over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger.

Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion.

Let me know the outcome.