Freezing up

[Kmfeagle03]

When my Blaze is on the steps screen it will freeze up, will not count steps and the bpm will rise to 105. It does this sometimes 15 times a day, I have reset it multiple times as well. I recieved this last May, as a mother's day gift from my son's, so any help on what I can do to fix this would be great!

[WendyB]

Since restarting is not working please

Contact Support.
http://help.fitbit.com/?cu=1

[AlejandraFitbit]

Welcome to the Forums @Kmfeagle03, thanks for troubleshooting this by yourself and @WendyB for stopping by.

I would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for the issue you are having?

Hope to hear from you soon. 

[Kmfeagle03]

Hi, yes I emailed customer support and they were fast at getting back with me! I followed the instructions in the email they sent and it worked for about 3 hours. But again I'm having the same problem. I emailed them back and am awaiting their reply.

[AlejandraFitbit]

Thanks for the update @Kmfeagle03.

I am glad to hear that your Blaze worked for a while when you worked with support. Did you contact our team again, have you get any resolution from them?

Keep me posted.