03-11-2018 18:05
03-11-2018 18:05
When my Blaze is on the steps screen it will freeze up, will not count steps and the bpm will rise to 105. It does this sometimes 15 times a day, I have reset it multiple times as well. I recieved this last May, as a mother's day gift from my son's, so any help on what I can do to fix this would be great!
03-11-2018 20:54
03-11-2018 20:54
Since restarting is not working please
Contact Support.
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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03-12-2018 08:04
03-12-2018 08:04
Welcome to the Forums @Kmfeagle03, thanks for troubleshooting this by yourself and @WendyB for stopping by.
I would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for the issue you are having?
Hope to hear from you soon.
03-12-2018 08:51
03-12-2018 08:51
Hi, yes I emailed customer support and they were fast at getting back with me! I followed the instructions in the email they sent and it worked for about 3 hours. But again I'm having the same problem. I emailed them back and am awaiting their reply.
03-15-2018 08:19
03-15-2018 08:19
Thanks for the update @Kmfeagle03.
I am glad to hear that your Blaze worked for a while when you worked with support. Did you contact our team again, have you get any resolution from them?
Keep me posted.