Frozen blaze

[Whurl12]

How ironic...my blaze has frozen up. I try to charge it, but it won't charge and I can't get the screen to change from the diamond made of dots. How can I get my blaze to work correctly again? 😟

[Rich_Laue · Accepted solution]

Have you tried a restart yet? 

[Whurl12]

Restart worked! I didn't realize there was a way to restart my new blaze. I thought there might be and tried pressing all 3 buttons at the same time, but it didn't work. Thanks for your help! 🙂

[Rich_Laue]

@Whurl12

I'm glad the restart worked. Next question I have is, have you downloaded the manual or browsed the interactive help site, link also found below? The help site is an interactive user manual that usually is more up to date. 

[AngelaMa]

Hello @Whurl12 welcome to the Fitbit Community! 🙂 I'm glad to know that your Blaze is working properly after the restart suggested by @Rich_Laue! 🙂 

Hope to see you around more often! 

[MA1828]

Blaze is frozen. I have tried to reset it 3 times, it will blink once but does not reset. Has blue triangles across the face.

[Carmengomez]

Same prob.  How did u get it to unfreeze? 

[Rich_Laue]

Did you try the restart mentioned above? That is how the OPer fixed it.

Or is your blaze stuck on the Fitbit icon sxreen like in the other thread.

[Klwatson]

New Fitbit blaze will not do anything out of the box,just flicker when on charger. No battery indicator nothing. 

[MA1828]

Resolved on it's own

[AlejandraFitbit]

A warm welcome to the Community @Klwatson, great to see you around @Carmengomez and @MA1828, @Rich_Laue thanks for stopping by.

I am glad to hear that your issue has been resolved @MA1828, if you need anything else, do not hesitate in posting it. Now for the others, if you are having issues with your Blaze being frozen, as suggested, please restart your trackers, if they aren't responding while being outside the cradle, the restart might help too or the instructions provided in this post.

I hope this helps, let me know the outcome. 

[Nasharj123]

The Blaze has Hanged. Not performing Any operation. Please Help.