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GPS trouble

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‎03-19-2016 11:55

‎03-19-2016 11:55

Has anyone else had trouble with the GPS dropping out on you while working out? Three different times while bicycling it has dropped out on me. It's very frustrating to have the device synced up at the beginning of the workout but when I check the distance at the end it says I've only ridden 1 mile in fact actually rode 10 miles. Doesn't happen very time but getting frustrating. Thank you for any help.
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4 REPLIES 4

‎03-19-2016 13:22

‎03-19-2016 13:22

Is it the GPS reception of the phone that drops out or the phone communication with the Blaze?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎04-01-2016 11:24 - edited ‎04-01-2016 11:46

‎04-01-2016 11:24 - edited ‎04-01-2016 11:46

Exactly the same thing happened to me twice 2/2. Really annoyed and would like to know how to fix the issue. Even if the connection to phone breaks for sometime or the GPS signals go away. The application should try to restablish connection and start tracking again once the connection is restablished.

 

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‎04-01-2016 12:43 - edited ‎04-01-2016 12:45

In response to RaheelF

‎04-01-2016 12:43 - edited ‎04-01-2016 12:45

As @MikeF requested, is the GPS dropout between the phone and the Blaze? Or is it the phones GPS losing a lock on the satellite.

Would someone be able to post a screenshot of their map?

When it loses connection is there an error message?

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‎04-01-2016 14:06

In response to Rich_Laue

‎04-01-2016 14:06

Regards,
Raheel Farhat
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