Heart Rate Can not turn ON

[RaiKoto]

I got it only 1 days which buy from CRC.

And today , I turn off the heart rate function , when I want to turn on , it failed .

Already try many restart , From iOS to Andriod 

, but not working.

[SunsetRunner]

Awesome troubleshooting 

If not already done, 

Feel free restarting the tracker:

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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[RaiKoto]

Not working even I restart and turn off and on the tracker.

iPhoneから送信

[YojanaFitbit]

Hi @RaiKoto! It is a great honor to have you in here. Welcome aboard! 

I noticed that you're using a Fitbit Blaze, so I've moved your post the Blaze Board. In regards of the issue that you're having. Please access to the Fitbit.com Dashboard on the browser of your phone or computer, go the Settings in the upper right corner, choose the Blaze, and change the HR into "On". Then force sync your Blaze on your phone. Once you're sure they sync. Change the HR into "Auto" and force sync it again. 

This should solve the issue! 

[Rich_Laue]

There  is a,settings menu on the Blaze.

In this menu there is an option to turn on/off the heart rate. I would try this also. Of course you only want to try one place at a time. If using the app or web, please make sure tyat a sync happens after.

[manlukas]

I have the same issue and it is a brand new Fitbit blaze bought 2 weeks ago. Since then the green light behind the Fitbit is not turning on.  Have restarted the tracker and sync it from the dashboard as well as changing the heart rate monitor on the tracker's setting.

[YojanaFitbit]

Nice to see you around @Rich_Laue, thanks for the tip! Hi @manlukas! Welcome aboard my friend!  

Thanks for taking the time and perform all those steps to troubleshoot this issue, sorry it didn't help your little buddy. I've already checked with our Support Team and they will be handing the case with you directly. Please confirm that they resolved the issue for you.

I'll be waiting for your response! 

[manlukas]

Hi @YojanaFitbit,

yes they have! Someone have contacted me and sending me a replacement Fitbit. Very swift response. 🙂

[SunsetRunner]

Hope you get your new buddy soon. 

Wishing a beautiful day

[RaiBen]

Just now the Fitbit sent me a info request mail and said will replace a new one for me.

i hope this will delivery soon and will not problem again.（╹◡╹）

[YojanaFitbit]

It's my pleasure to extend a cheerful welcome to you @RaiBen! Hi @manlukas, thanks for your reply! 

So glad to know that more than soon you will be back on track! So amazing how much you can miss your little helper once you get use to have him around! You know what I mean. 

Feel free to come back at any time, in case that you have questions about your Fitbit; or you can just hand around, there is plenty information here and new ways to make friends. Please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips.

This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out! You might be interested in these topics: Saturday Humor or What is the most interesting place that you have walked run?

I’ll see you around the Community! 

[Bahaa]

I have the opposite problem I can't turn my heart rate off when I turn it off they still on without flickering and I do what you mention before

[ubelong]

My fitbit blaze heart rate tracker is not working, I just got this watch almost a week and the heart tracker stopped working, regardless rebooting or turning it on and off. Can I just return it?

[YojanaFitbit]

Halo, @Bahaa and @ubelong thanks for stopping by! It's nice to see your participation in the forums! 

@Bahaa Did you try to access to the Fitbit.com Dashboard on the browser of your phone or computer? Go the Settings in the upper right corner, choose the Blaze, and change the HR into "On". Then force sync your Blaze on your phone. Once you're sure they sync. Change the HR into "Auto" and force sync it again (all in that order.)

@ubelong Sorry about what happened with your new Fitbit. If you purchased your tracker in the Fitbit.com Store, you can claim the warranty policy, you have 45 days from the date of purchase to request a full refund if you're fully satisfy with the product. If you purchased from a local store check the information on the receive or check with them.

Hope this helps! 

[Bahaa]

Thank you for answering me
I tried what you say , the settings in my watch changed but the green light is still there
When the settings is on the green light flickers when it is off the green light stops flickering but stays on.

Thank you very much.

Bahaa

[YojanaFitbit]

Hi @Bahaa, thanks for getting back to me! Thanks for trying those steps. Please restart your Blaze a couple of times and repeat the given steps one more time.

Let me know how this works!