Heart Rate not working anymore

[Coachtonymee]

A couple of days ago, after its last charge, the HR monitor appears to have stopped working. All other functions seem to be unaffected. Any help much appreciated. 

Moderator edit: Updated subject for clarity

[SilviaFitbit]

Welcome to the Community @Coachtonymee! I would like you to double check that your heart rate is properly set up in your online Dashboard by doing the following: Log into your fitbit.com dashboard and click the gear icon in the top right corner. Under Settings > Devices> Heart Rate, you can choose On, Auto, or Off.

Additionally, restart your Blaze if the setting is still not working. 

Let me know how it goes. 

[Lillian122]

It could be a tech issue but it could be simply where it's at on your wrist. My heart monitor stopped working while I was exercising. I moved it up 2-3 fingers from my wrist and it started working.

[Coachtonymee]

Tony Mee
07702 751251

[KathyP90]

No more green light on the back - tried turning heart rate monitor off/on in settings and rebooting.  Still no green light and no heart rate.

[SilviaFitbit]

Thanks for your advice @Lillian122! Hey @Coachtonymee. Can you provide me with more details about your reply? I just got your name and a number. 

Hey @KathyP90! Thanks for the troubleshooting that you've mentioned. In this case, I would like you to confirm that you've restarted your tracker by following these steps. Also, I've shared your post with Customer Support. 

Hope this helps. 

[Coachtonymee]

Sorry about that. Problem solved by powering down & restarting. Was working fine until a charge then noticed it hadn't been working for a day or so.

Thanks.

Moderator edit: Removed personal information 

[Coachtonymee]

Try powering the watch off then back on. Worked for me.

Moderator edit: Removed personal information

[RunnerGirl95]

Hi there, Mine stopped working a few days ago after its last charge. I have reset the heart function, as well as shut down the Blaze itself. The heart rate function is still not working. Any other advice would be helpful.

[KathyP90]

Hi,

I tried the reset pushing the select and bottom right button until the
logo came up but still not green light or heart rate.

[Coachtonymee]

I turned the unit off completely then restarted it. This solved the problem for me.

Tony Mee
07702 751251

[KathyP90]

I tried that, unfortunately it didn't work for me. Thx for the help
though! 😄

[moonpie60]

I have had my Blaze for a couple of months now and the Heart Rate function just stopped working. I have rebooted it more than once, I have turned it off and on a few times, and I have made sure the function is set on "Auto" in the settings. Both green lights are blinking but no heart rate is registering.