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Heart rate not displaying on iphone app

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‎05-01-2016 08:06

‎05-01-2016 08:06

How do I enable heart rate tracking to display on the iPhone app? I used to be able to see my heart rate display through the phone app but suddenly one day it was gone. When I log in to the website, I am able to see it so I know the tile has been added. I have a Surge. Thank you!
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4 REPLIES 4

‎05-01-2016 08:18

‎05-01-2016 08:18

I have the Blaze. Not the Surge as originally stated.
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‎05-02-2016 01:34

‎05-02-2016 01:34

Yeah it seems to have disappeared in a recent update.

 

I also noticed that the button for the Blaze has moved from the dashboard to the account section of the app which is a bit inconvenient as there is now no way to quickly view your battery level.

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‎05-02-2016 17:23

In response to Lordrobs

‎05-02-2016 17:23

@TWright Welcome to the Community! I believe the heart rate tile may be hidden, please try this missing tile procedure on iOS Dashboard posted by @DerrickS. Were you seeing the tile before and it just disappeared? 

 

@Lordrobs Thank you so much for sharing your experience Smiley Happy. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-02-2016 19:28

In response to Lordrobs

‎05-02-2016 19:28

@Lordrobs

 

This is a known problem with the new version of the iOS Fitbit Connect app released on Thursday (version 2.22). See this thread.

@Lordrobs wrote:

Yeah it seems to have disappeared in a recent update.

 

I also noticed that the button for the Blaze has moved from the dashboard to the account section of the app which is a bit inconvenient as there is now no way to quickly view your battery level.

 

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