Heart rate not working on auto

[Mikes80]

Hi all,

my heart rate doesn’t display on auto. Green lights are working I’ve reset it a few times and re sync it. Not sure what else to do? 

[AlejandraFitbit]

Welcome to the Community @Mikes80.

Thanks for troubleshooting this by yourself. Could you please tell me what are you seeing on the heart rate section or provide me with a picture by following the instructions provided in this post?

In the meantime, please confirm that these are the steps you are doing in order to restart your device:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Hope to hear from you soon. 

[Mikes80]

Hi,

thanks for your reply. I have tried restarting it a few times. This what I see on auto heart rate. Also battery doesn’t last a day. When it use to last 3-4 and I’ve disabled all the features. Thanks Michael

[Mikes80]

Sorry didn’t mean to hit the accepted solution button! It hasn’t been fixed

[AlejandraFitbit]

Thanks for the update and for the attachment @Mikes80.

Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further instructions.

Catch you later. 

[TheCyberKnight]

Is this a new behavior? Was it working before?

[Mikes80]

It’s only just happened

Sent from my iPhone

[AlejandraFitbit · Accepted solution]

Thanks for the information @Mikes80 and @TheCyberKnight for stopping by.

I would like to know if you have been contacted by our support team, have they offer you a solution for the heart rate issue?

Hope to hear from you soon. 

[Mikes80]

Yes they have contacted me thanks

[Jondo99]

I have a blaze Fitbit and the HR has stopped working altogether. I have tried on/off/auto and restarting the watch, all without success. Jondo99

[Amy406]

This is Exactly what has happened to mine and I can’t figure out how to fix it either??     Would it be possible to learn how to fix mine 

thanks 

[Amy406]

This is Exactly what has happened to mine and I can’t figure out how to fix it either??     Would it be possible to learn how to fix mine 

thanks 

[jocey]

this is the same thing that happened to mine! any solutions found yet?

[Amy406]

I had to get it contact with fit bit them self 

[Charise75]

Mine has been acting this way since 7/5. Any helpful info? 

[YourEvilTwin2]

Please I'm having the exact same problem heart rate monitor does not work and the battery is being drained also my notifications screen keeps popping up I need help I'm losing virgin pulse points every single day that I can't track my steps please help!