Heart rate not working?

[Craigseymour]

Hey guys , I'm having trouble with my heart rate reading , it's mostly not there and when it does apear it's stuck on 80 , I've tried all the trouble shooting and it's still not right . 

Amy advise ? Or is it not that accurate ? 

[Ozzie65]

Hi @Craigseymour - Sorry about your trouble. You say you've done all the troubleshooting, but can you tell us specifically what troubleshooting you have done?

[Craigseymour]

Tried other fit bits on me and they work , tried my fit bit on someone else and it doesn't work , tried moving it up the arm a little and didn't work , swapped arms and doesn't work , put it to " on" instead of auto and doesn't work

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[SilviaFitbit]

A warm welcome to the Community @Craigseymour! Thanks for mentioning the troubleshooting, you've followed. It's pretty weird that your heart rate isn't changing, based in what you just mentioned, it seems that you haven't restarted your Blaze. Please restart it and double check if properly detects your heart rate. 

Thanks for your input @Ozzie65! 🙂 

Keep me posted! 

[Drakamom2]

My heart rate hasn't worked for 7 days and the issue with the advanced sleep is still not working.  

[Craigseymour]

Hi there , I'm still having no joy , it's 99% blank all the time ,I think it's time to return it to the shop ,
Thank you so much for your advice
Craig

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[Drakamom2]

The heart rate and sleep are both working now!

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[SilviaFitbit]

Hey @Craigseymour! Are you still having issues with your tracker? Were you able to return it to the store? Please let me know, if you haven't; I can share your post with Customer Support. 

It's great to have you here @Drakamom2! I'm glad to hear that your Fitbit tracker started tracking heart rate and sleep. 

Hope this helps! Keep me posted. 

[Drakamom2]

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