Heart rate not working

[Vithaya]

Green light on. Restart a few times. on the Settings screen the heart rate is on. Still not working 

[LiliyaFitbit]

Welcome to the Fitbit Community @Vithaya. 

Thank you for sharing the issue you're experiencing with your heart rate monitor. I appreciate the information that the green LEDs are flashing and the heart rate setting is set to 'On'. If you haven't done so, I'd like you to restart your tracker as described in this help article. This will refresh your tracker internally. For complete troubleshooting steps, please see this help article: Why don't I see my heart rate on my Fitbit device?

Keep me posted on the outcome!

[Vithaya]

I turn heart rate on and restart many time. Turn on and off. Still not working. I think something wrong inside 

[Vithaya]

I wish I can send you pictures so you can see. Do you have an email?? I will send you pictures 

[LiliyaFitbit]

Hi @Vithaya, thank you for your reply. 

I really appreciate your efforts to resolve the issue and send pictures. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.