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Help deleting old owners information.

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‎02-01-2017 10:31 - last edited on ‎01-18-2019 16:48 by Moderator Alum

‎02-01-2017 10:31 - last edited on ‎01-18-2019 16:48 by Moderator Alum

i bought a used blaze. when i opened an acct. it synced his information as far as steps and what not. how do i delete it so that i am just tracking myself?

 

 

Moderator edit: subject updated for clarity 

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3 REPLIES 3

‎02-02-2017 01:03

‎02-02-2017 01:03

I would Contact Support to see if they can do anything
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-02-2017 04:13

‎02-02-2017 04:13

A warm welcome to the Community @XxnillabeanxX and @WendyB thanks for stopping by.

 

 

It's weird to hear that your tracker transferred wrong information to your account since once you paired a Fitbit that was setup to another account it leaves the other information and get yours. Could you please tell me which device you used to paired your device?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-02-2017 08:10

In response to AlejandraFitbit

‎02-02-2017 08:10

I paired it to my samsung s7 edge.
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