Hour with 250+ Steps missing after sync?

[GG007]

So I complete the hours with 250+ steps, with my Blaze showing the 250 steps completed and then after syncing with iphone app it now shows the hour as not completed 250+ steps??

[xoowl]

Thank you. I will give hat a try.

[stemcro84]

I have noticed this happens when I wait until the last minute to get the
steps in for that hour or if I get exactly 250 steps. I just make sure to
get them within 5 mins of the hour ending and to go a few steps over and
haven't had the problem since. Hope this helps.

[Fore54ss]

Yeah. That's what I've been trying to do. It hasn't failed me since.

I also noticed that when I reach 5 miles, it doesn't go "green" until I've taken a few more steps. Similar code, maybe?

V/R,

Bill

[SirRustyNail]

Also having problem of completing 250 on Blaze but not when synced to the app

[deejayellie]

Me too and it's exactly as others have described. Fitbit records the 250 steps but if I don't do a few extra, it doesn't sync across to app. 😞

Annoyed because I've had a run of 12/12 hours, but today on the app it is only showing 11/12, when I know I did 12 hours and so does my Fitbit. 

[Colinm39]

Here is my result today... with the activity list for each hour.. The borderline ones are 257 and 278 steps respectively.

When I manually add 20 steps to the 59th minute of the two affected hours I get the green light.  But, when I recreate the activity record for the hour there is no change.

Then I sync via the phone and all is green again... See last image for the PC and the phone but I just missed the 250+ tile on the phone because midnight rolled over..

[miss_c]

I really suspect that there must be a server (FitBit side) that is a good 3-4 minutes fast.  Then when we realize we realize we are x-amount of steps from the 250 with only 2 minutes or so to go (real time on our phones!!) things get jacked up upon the sync because you phone/app may have connected to the FitBit server that has the wrong time.

That's the only logical explanation I can think of from an IT standpoint.

[meresydotes]

@miss_c The problem with that theory is that it doesn't fail to give credit for the hour if you surpass 250 steps without enough extra time; it fails to give credit if you don't have some arbitrary number of steps on top of 250. I've synced soon after my Blaze shows 250 and the hour doesn't show completed. This is simply a bug. Fitbit is well aware of it, though they'll deny deny deny if you ask them directly. They're just not interested in fixing bugs. I've had Fitbits since the very first model and it's always been this way.

[kentc]

Fitbit please fix the 250 steps / hour bug. It is likely killing any word of mouth recommendations. Users have been complaining about this problem for at least 9 months and still nothing from Fitbit. Kent

[Bonspotty]

My ionic is doing the same thing. Very disappointed 😔 

[stemcro84]

It only happens if you wait until the last minute to get the 250

[cemorris]

I checked on my computer and it is wrong there too. Has there been some fix discovered for this problem yet?

Apparently this issue has still  ot been resolved. I have the new Inspire HR. I never had this problem when I had the Blaze.

[Sheryl9009]

That's a good idea. I do that, but the problem is you're supposed to be able to do it on your phone. They need to fix it.