How to erase data?

[Silvdbou22]

I'm selling my Fitbit tomorrow and have no clue how to erase everything, how do I erase it?

Moderator edit: subject updated for clarity 

[Colinm39]

@Silvdbou22  The next user of your Fitbit will have a clear Fitbit account when they register.  They will see nothing of your data.

For you to clear your account you will need to contact Fitbit Support if you feel it is necessary. Your data is on the server under your email address.

Here is the link to Support..

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@Silvdbou22 wrote:

I'm selling my Fitbit tomorrow and have NO CLUE how to erase everything, how do I erase it?

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[Rich_Laue]

@Silvdbou22, @Colinm39 is mentioning your account, because once you sync the data is removed from the tracker. There are only a few settings that tell the tracker what to display and in what order along with your stride and some factor for your bmr. 

Basically their is nothing on the tracker to remove, it is all in your account which stays with you. 

[Silvdbou22]

That doesn't make sense. They can still see my texts and things pop up before they make a new account

Sent from my iPhone

[Colinm39]

@Silvdbou22  The new user of your Fitbit needs your email address and password on their computer to be able to see that data.

Also if you click on the Blaze symbol on your iPhone there should be a trash can there to remove the Blaze from your phone.

Finally, when the person registers your Blaze under their account email address, there is no way they have access to your data.  It's a completely new account.

[Rich_Laue]

@Silvdbou22they can still see your texts pop up when the are near your phone because the tracker is still bonded to your phone. 

Go into your phones Bluetooth settings, tap in the Blaze and tell the phone to forget it. This will remove the bonding

This has nothing to do with the account the tracker is connected to. It has to do worth the phones that are bonded to the tracker. 

[Silvdbou22]

Ok but how can I get it to them not seeing my texts?

Sent from my iPhone

[Rich_Laue]

Since I don't have an iPhone I used Google. You do this through the phones Bluetooth settings. 

[Silvdbou22]

So once I do that the info I have on it is gone correct?

Sent from my iPhone

[Rich_Laue]

Once you do that your phone will not be able to communicate with the Blaze. You still will want to scroll to the bottom of the messages on the Blaze and press clear all. 

[Silvdbou22]

Okay thanks you for clearing that up

Sent from my iPhone