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Huawei Honor 5x

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‎09-01-2016 07:31

‎09-01-2016 07:31

I have a Huawei Honor 5x phone and I cannot connect with the Blaze to receive notifications. Is there any plans to resolve this issue in the near future. Thanks.Will

Best Answer
6 REPLIES 6

‎09-01-2016 07:35

‎09-01-2016 07:35

Looks like your phone may not be on the compatibility list. That may be why you are having some difficulties.  

 

https://www.fitbit.com/devices is a link you can check to see if your phone is listed.  

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎09-01-2016 08:03

In response to Kmransom123

‎09-01-2016 08:03

Thanks. It isn't on the list but others from the same company are listed.

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‎09-05-2016 06:33

In response to WETXXL

‎09-05-2016 06:33

A warm welcome to the Forums @WETXXL and @Kmransom123 thanks for stopping by! Woman Happy As mentioned, Huawei Honor 5x is not a compatible phone and that's why you are having problems connecting it with your tracker. Keep in mind that you can always sync your tracker with a computer or a compatible mobile device.

 

Catch you later. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-19-2016 01:17

In response to AlejandraFitbit

‎10-19-2016 01:17

As I have stated before - it is too easy to just refer to the compatibility list and saying that you constantly are working on testing new devices. Have you no idea what is causing the problems? Android versions? There are probably people around the world that could be helpful if you just gave them some info to work with. But if you don't even try to find out what is causing these problems, you really have a problem.

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‎10-19-2016 02:04 - edited ‎10-19-2016 02:06

In response to throndr

‎10-19-2016 02:04 - edited ‎10-19-2016 02:06

I use an Asus Zenfone 2 ZE551ML (4/64) and that's not on the compatibility list, but I still get my notifications when I have notifications turned on. It's currently off for me right now. 

 

@Kmransom123

Because of the above, I would not rely on that list. 

 

@throndr

I don't have that issue for sure. 

Owns both an Alta and a Blaze. Crew Commissioner for the LSPD (Los Santos Poilce Crew) in Grand Theft Auto Online (Xbox One). CEO of 666 Industries (Grand Theft Auto Online). Addicted to Member Berries.
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‎04-05-2017 23:16

‎04-05-2017 23:16

Reset the fitbit app with following instructions and then try sync process again :

Begin charging your Fitbit One tracker.
Make sure the charger aligns with the gold contacts on the tracker.
Hold down the tracker's button for 10 to 12 seconds.
Remove your tracker from the charger and press the button until the screen turns on.

If still sync error occurs, it means something is wrong with your phone. Find and fix it using Huawei Honor5X Manual. 

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