Inaccurate sleep and floor counts

[sararh.k.levin]

My Blaze is only two months old and been having consistent issues with both sleep and floor counts.  it's fully updated, I have turned it on and off several times and not sure what else to do.  Some days, no floors have been tracked at all when I know I have been going up and down.  A few nights, it was either no sleep or last two nights was only partial sleep.  Sleep is on sensitive now, which was what originally fixed the issue.  I think I may have a defective Blaze, but open to suggestions on how to fix this one! thanks!

[AlejandraFitbit]

A warm welcome to the Community @sararh.k.levin.

I would like to know if you keep having issues with your Blaze information? If you do, I recommend doing the following:

• About the sleep, check the What should I know about sleep stages? article and follow the instructions provided there.
• The floors, I recommend taking a look at this post and follow the tips provided there.

I hope this helps, let me know the outcome. 

[JL1948]

My Blaze was purchased right before Christmas...I have experienced very erratic sleep numbers from the beginning.  I have reset, restarted, etc. per the Fitbit instructions with no positive results.  I have had several chats and the only response now is to manually edit my sleep.  I didn’t purchase a device to manually input anything!  

[AlejandraFitbit]

It's great to see you here @JL1948.

Thanks for troubleshooting this by yourself. Could you please tell me which troubleshoot have you tried so far? Also, if you can provide me with a screenshot of your sleep information would be great, just follow the instructions provided in this post to do so.

Hope to hear from you soon. 

[JL1948]

I did try to troubleshoot this myself but I also had 3 different chats online with Fitbit folks...I was finally told today that Fitbit knows of the problem and that many are experiencing the same issue. I was asked to be patient and wait for an update.

Sent from my iPad

[sararh.k.levin]

Thank you for the reply.  I have seen both of those things, but they don't seem to apply to me.

re: floor count - I have done nothing different than any other days and the floors just stopped tracking and went down to 0.

re: sleep tracker - I have also seen that troubleshoot and read about sleep cycles.  There have been about four nights that I am absolutely positive that sleep is off (again, my days are quite regular).  It's been sporatic, so I would like to get ahead of the problem or understand why this is happening.

is there someone I can speak to live?

[sararh.k.levin]

Thought I would follow up again on this.  How else can I resolve my issues?

[JL1948]

I would suggest you visit Fitbit.com and create a chat. I received a message this morning telling me that an update would be available in 2-3 weeks that will address the sleep mode issues. I am hopeful that this will be the fix. Good luck.

Sent from my iPad

[AlejandraFitbit]

Thanks for the update @JL1948 and @sararh.k.levin welcome back.

As mentioned by our friend, our team is aware of this issue and is working hard in order to find a fix for it. Your patience will be much appreciated and please just keep an eye for further updates.

See you around.