10-24-2016 12:46
10-24-2016 12:46
Is anyone having problems with the step count? I find my blaze is counting even when I am not walking. I think its counts when I move my hand even when I am sitting. I have tried resetting, removing my device and readding it but nothing has changed. I noticed this issue about a week ago when I started hitting my step goals earlier than expected. I would appreciate helpful tips to fix my step count problem? Thank you.
10-24-2016 14:56
10-24-2016 14:56
If it's counting too many steps, try telling the app that it's on your dominant hand, even if it's not. This reduces sensitivity. I find that mine doesn't count so many extra steps that it does more than compensate for the steps that it doesn't count, but that's me.
If it's something new that just started and it used to count correctly, try restarting it.
If nothing works, you should open a ticket with support.
10-25-2016 06:08
10-25-2016 06:08
Thanks I will try that and see if it makes a differences. The problem I am having is that even when I am sitting and I move my hand it counts as a step.