Latest Version killed Blaze Brightness

[donmck]

Was about to take my Fitbit back for the second time.

If you don't know, the latest Version of Blaze killed the brightness level.

Go to the settings on the watch, select brightness, set it to normal, and press the left hand button. It will be back to normal. You can set it to max, and it is very bright, but no doubt will drain the battery quicker, and possibly a bit of an overkill. It really is bright.

Why didn't Fitbit tell us of this problem? With the mickey mouse face fonts, I m getting very disappointed in what should be a professional watch.

Cheers Don...

[MnfWellness]

I purchase a Blaze Fitbit at a Sports Authority going out of business, got it home did everything I was suppose to plug it in to my computer and wait for the battery to charge never did, the Icon never came on, I reset it like I was suppose to, it never did. I am at the point of dealing with the support people, and all I want is an address where to send it so the IT guys can check it out. I am a certified Health coach and I don't know yet if I want to endorse this for my clients yet. Time will tell if FitBit will stand behind thier product. My wife has the app and that works great, it has been a huge boost for her ego and excercise program.

[AlejandraFitbit]

It's great to see you around @donmck and @MnfWellness welcome to the Community!  @donmck It's weird to hear this about the brightness of the tracker, are you still having problems with it? If you are, I recommend Restarting your Blaze and try again to select the brightness level. If this doesn't work, feel free to contact our Support Team, for a faster response you can contact them via phone or chat. @MnfWellness Now about the battery, I recommend restarting your tracker a couple of times more, plug the charging cable in different USB ports and if this definitely don't work, contact support. I know they will have a good resolution for you both.

Keep the stepping up! 

[donmck]

Re brightness, you obviously didn't read my solution to this problem, or the fact that many others had the same problem.

Support? I am still waiting on support to answer me from way back in March 2016. I eventually took the defective watch back to the store for satisfaction.

BTW, is there an Australian support email or phone number, the given USA one obviously doesn't work for this part of the world.

Very disapointed. I am looking at buying a Pebble 2.

Cheers Don...

[MnfWellness]

Thank you, been there and done that, support team was very helpful

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@AlejandraFitbit wrote:

It's great to see you around @donmck and @MnfWellness welcome to the Community!  @donmck It's weird to hear this about the brightness of the tracker, are you still having problems with it? If you are, I recommend Restarting your Blaze and try again to select the brightness level. If this doesn't work, feel free to contact our Support Team, for a faster response you can contact them via phone or chat. @MnfWellness Now about the battery, I recommend restarting your tracker a couple of times more, plug the charging cable in different USB ports and if this definitely don't work, contact support. I know they will have a good resolution for you both.

Keep the stepping up! 

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[vrunner]

Glad to know that others have the same complaint. It's horrible. I am considering a switch if this doesn't get resolved soon.

[AndrewFitbit]

@vrunner See my post here. Our team is working on it. 🙂

[Rich_Laue]

@donmck look in the top right corner of this page, you will see a settings gear click that and then contact us, this will give you the best phone number for your registered location

[vrunner]

Glad to know you're working on it. When do you think an update will be available?

[AndrewFitbit]

@vrunner There's no ETA for an update, I just know things are being worked on. I'll likely create a post about the next update when it becomes available. 

[gneal]

Thanks for that Don, I had one fitbit blaze that I lost but liked it so much I bought another.  The new one was too dark and seemed to be constantly adjusting the brightness, it looked like there was something wrong with it.  Your advice worked beautifully.

[Jschwb]

June, 2017

Tried re-setting my new new Blaze and then set it to max brightness...still no good outside.  Need help or will return as not-functional.