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Maps not showing up

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‎06-05-2017 07:16

‎06-05-2017 07:16

Everything is enabled from a background refresh, etc. standpoint and still maps don't show up in app or on Fitbit.com. Can anyone help?

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‎06-05-2017 13:20

‎06-05-2017 13:20

Since you posted in the Bkaze forum @Batch864, did the Blaze show that it had connection to the phones GPS when you started your walk/run? 

 

Or did you use the app on the phone to record it? 

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‎06-05-2017 13:26

In response to Rich_Laue

‎06-05-2017 13:26

The blaze showed connected to the phone.

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‎06-11-2017 05:39

In response to Batch864

‎06-11-2017 05:39

Hi @Batch864. Great to have you in the Community Forums! 🙂

 

When it comes to Connected GPS, it could be that your tracker did connect but along the way your phone lost GPS connectivity. Did you notice if along your route there were many trees or tall buildings around you? If so, this could cause the GPS reception to be poor causing the GPS tracking to be interrupted and not to show the map on the summary. Could this have been the case?

Ferdin | Community Moderator, Fitbit

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