My Blaze has shipped

[reelsaltydog]

I just got an email that my Fitbit blaze ship today February 20

Edit: Clarified subject

[digitalfields]

Not that this is any of your business.

But, are you in the habit of paying for something and bending over and taking it when you don't get what you pay for? Wow! They must see you coming a mile away.

Any way it's 3:58pm and no FitBit Blaze, not even showing as picked up on the FedEx page, no problem for me. Big problem for FitBit. So if it does not show up, I just call and get my money back that was for the next day shipment. If they say they made a mistake and they can't credit my shipping price then I just cancel my order completely and go with another companies device. I only choose the Blaze because it had the heart rate monitor.

That is how I hold companies and people responsible for their actions.

No hard feelings on my part, but they are in the game to sell a product and keep their customers happy, obviously it is very easy to please you, however I am only pleased if you do everything you say you do.

Customer Satisfaction is what keeps people coming back. FitBit is I hope a company that is all about customer satisfaction.

[SunsetRunner]

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@digitalfields wrote:

Not that this is any of your business.

But, are you in the habit of paying for something and bending over and taking it when you don't get what you pay for? Wow! They must see you coming a mile away.

Any way it's 3:58pm and no FitBit Blaze, not even showing as picked up on the FedEx page, no problem for me. Big problem for FitBit. So if it does not show up, I just call and get my money back that was for the next day shipment. If they say they made a mistake and they can't credit my shipping price then I just cancel my order completely and go with another companies device. I only choose the Blaze because it had the heart rate monitor.

That is how I hold companies and people responsible for their actions.

No hard feelings on my part, but they are in the game to sell a product and keep their customers happy, obviously it is very easy to please you, however I am only pleased if you do everything you say you do.

Customer Satisfaction is what keeps people coming back. FitBit is I hope a company that is all about customer satisfaction.

---

No, I don't bend over for anyone.  I do, however, have a comprehension about how Fedex works.  Something you're obviously severely lacking.

You're obviously just trying to get money back.  That's fine.  Good luck.

[MikeS1971]

---

@digitalfields wrote:

Not that this is any of your business.

But, are you in the habit of paying for something and bending over and taking it when you don't get what you pay for? Wow! They must see you coming a mile away.

Any way it's 3:58pm and no FitBit Blaze, not even showing as picked up on the FedEx page, no problem for me. Big problem for FitBit. So if it does not show up, I just call and get my money back that was for the next day shipment. If they say they made a mistake and they can't credit my shipping price then I just cancel my order completely and go with another companies device. I only choose the Blaze because it had the heart rate monitor.

That is how I hold companies and people responsible for their actions.

No hard feelings on my part, but they are in the game to sell a product and keep their customers happy, obviously it is very easy to please you, however I am only pleased if you do everything you say you do.

Customer Satisfaction is what keeps people coming back. FitBit is I hope a company that is all about customer satisfaction.

---

Uhh, it shipped when it was supposed to. You're getting it when you're supposed. Nobody did anything wrong here. You may of received shipping confirmation over the weekend, but FedEx doesn't pick up over the weekend. Anyone who has ever had anything shipped or shipped to them knows this. With overnight shipping, you'll get it the next business day. Saturday is not a business day, Sunday is not a buisness day, but today is. So that means you will receive your package the following business day, which is tomorrow. Nothing out of the ordinary here. And the reason it's not showing being picked up yet is because its not the end of the business day yet. If I'm not mistaken, FitBit is located in San Francisco. There is still several more hours left in the buismess day here. You may not get updated tracking information until 8:00pm or 9:00pm Pacific Time.

And if you read any of my previous posts, you'll see I'm far from a FitBit fanboy. So its kind of out of character of me to defend them. And dare I say it, FitBit did nothing wrong. At least in this case.

[digitalfields]

No I am not just out to get a refund!

I am holding a company responsible for something they stated, you just don't see anyone's point but your own.

I am not trying to rip on FedEx and FedEx is not the one who will be responsible.

FitBit sent out not only to me but possibly hundreds of others who made pre-orders for next day delivery an e-mail stating that their FitBit had shipped. Now you say well that's just FitBit and you can't hold FedEx responsible that's not how they work. Yes correct if they don't have it they can't deliver it!

Obviously you must have thought I was reffering to FedEx but I was not. I am saying that when FitBit sent out that email to it's customers saying "Today is the day! Your order has been shipped." they agreed to something they obviously couldn't meet as it is now 4:18pm and no FitBit.

It is my duty to put them on notice of this error and to correct it.

[SunsetRunner]

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@digitalfields wrote:

No I am not just out to get a refund!

I am holding a company responsible for something they stated, you just don't see anyone's point but your own.

I am not trying to rip on FedEx and FedEx is not the one who will be responsible.

FitBit sent out not only to me but possibly hundreds of others who made pre-orders for next day delivery an e-mail stating that their FitBit had shipped. Now you say well that's just FitBit and you can't hold FedEx responsible that's not how they work. Yes correct if they don't have it they can't deliver it!

Obviously you must have thought I was reffering to FedEx but I was not. I am saying that when FitBit sent out that email to it's customers saying "Today is the day! Your order has been shipped." they agreed to something they obviously couldn't meet as it is now 4:18pm and no FitBit.

It is my duty to put them on notice of this error and to correct it.

---

Oh yes, your duty.  *eye roll*  Again, the only problem here is your total lack of understanding that Fedex doesn't pick up on Saturdays.  But keep thinking you're in the right.  Ignorance is bliss.

[digitalfields]

my note from FedEx says it is shipping from Plainfield, Indiana

Would anyone else say this does not mean what it says?

[SunsetRunner]

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@digitalfields wrote:

my note from FedEx says it is shipping from Plainfield, Indiana

Would anyone else say this does not mean what it says?

---

Do you see the part where it says "Label created" and "anticipated ship date"?  That means Fedex hasn't picked the package up yet, silly.

[MikeS1971]

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@digitalfields wrote:

No I am not just out to get a refund!

I am holding a company responsible for something they stated, you just don't see anyone's point but your own.

I am not trying to rip on FedEx and FedEx is not the one who will be responsible.

FitBit sent out not only to me but possibly hundreds of others who made pre-orders for next day delivery an e-mail stating that their FitBit had shipped. Now you say well that's just FitBit and you can't hold FedEx responsible that's not how they work. Yes correct if they don't have it they can't deliver it!

Obviously you must have thought I was reffering to FedEx but I was not. I am saying that when FitBit sent out that email to it's customers saying "Today is the day! Your order has been shipped." they agreed to something they obviously couldn't meet as it is now 4:18pm and no FitBit.

It is my duty to put them on notice of this error and to correct it.

---

Wow. Just wow. I'm speechless.

Just a FYI. When you receive a shipping confirmation on a weekend, that doesnt mean that your package is being picked up on the weekend. It means that it will be picked up the following business day. Im pretty sure that 99.99999999999999999999999999999999999999999% of the rest of the world that does any sort of online shopping knows this. Its just how it is and how its always been.

Agian, nothing that FitBit or FedEx did wrong. Thats just how it works. And how its always worked. To expect anything else is totally unreasonable. 

And I don't even care if you cancel or return your FitBit. With the experiences I've had, you'd probably be happier anyway.

[WendyB]

Picture is pretty blurry. But FedEx doesnt pick up on Sat or Sun

It will be picked up today.

[reelsaltydog]

I seriously don't think anybody cares if you're returning it's going to get a refund on your shipping cost are going to call Fitbit customer service and rip them a new one get off your high horse sit back and your fit bit will come when it comes we should all be excited it's coming a week sooner than they said so I don't know why everyone's being so childish get out of the playpen and play nice I've been with Fitbit for the last 4 1/2 years and I've never seen such nastiness

[digitalfields]

Correct on the fact once again that Fedex doesn't have it. You once again are seeing with blinders on. My point is by stating it shipped Fitbit has awe never mind I can't debate a point with simple minds!
You didn't pay for the extra service I did so just drop it. The hatred from some people is mind boggling. This isn't a community it's an attack group.

[SunsetRunner]

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@digitalfields wrote:
Correct on the fact once again that Fedex doesn't have it. You once again are seeing with blinders on. My point is by stating it shipped Fitbit has awe never mind I can't debate a point with simple minds!
You didn't pay for the extra service I did so just drop it. The hatred from some people is mind boggling. This isn't a community it's an attack group.

---

I actually did pay for the next day service.  So get over it.

[reelsaltydog]

You seem like a very angry person why don't you go exercise and maybe you'll get a better mood. No one's attacking you there just trying to explain it to you you're the one writing novels let it go !!!

[MikeS1971]

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@digitalfields wrote:
Correct on the fact once again that Fedex doesn't have it. You once again are seeing with blinders on. My point is by stating it shipped Fitbit has awe never mind I can't debate a point with simple minds!
You didn't pay for the extra service I did so just drop it. The hatred from some people is mind boggling. This isn't a community it's an attack group.

---

No one is attacking you. We're just trying to get you to understand how things work. You're just not hearing it. There is a certian way things work. In this case, shipping days, pick up days/times and delivery days. Everything is working as it should, but you're expecting something that will not and does not happen. Tracking information will be updated in the next few hours. As it should. You package will be delivered to you tomorrow. As it should.

As I stated before, it doesn't matter when the shipping label/tracking number was created. Any reasonable person knows that FedEx doesn't pick up over the weekend. Monday is the first day of business and Tuesday is the next day of business. Meaning that an overnight shipment will be delivered on Tuesday. Heck, even if that label was created late Friday, the package wouldn't get to you today. 

[EmersonFitbit]

Hey everyone. Thanks for continuing the conversation here- it's exciting that many of you should soon have the Blaze! You'll love it. 

Please remember to keep the conversation civil and constructive. If you'd like to check on the status of your order, please feel free to reach out to our Support Team (be sure to use the same information you ordered the device with), who is more than happy to help! Otherwise, sit up, stretch out, and get those legs ready! Your Blaze should be in your hands very soon!

[iLLeStEyECoN]

Well, mine is tracking through Narvar and it says that today is the scheduled delivery date. My concern is that FedEx and UPS (for me at least) have always adjusted for pick up times. This clearly says delivered today. I mean, I fully understand if it doesn't deliver until tomorrow, but I can definitely see where hundreds of customers who were charged for "Next Day" are now feeling like they aren't getting it next day, regardless of the actual workings of the system. Perception is key. Fitbit has had a few wonky launches its last few products. It doesn't need hundreds of people getting incorrect shipping notifications.

[digitalfields]

Please don't get the natives in a tizzy again. You won't be able to explain anything to them, it just won't sink in, and they will only attack you because they know better than you.

[iLLeStEyECoN]

Well, I've been part of this community since the Ultra launch. I've owned every product since then, whether for myself or family. I've been through this rodeo with Fitbit. I was one of the most disappointed users with the lackluster Surge support for Windows Phone. I get it. I just don't think you send people shipping notifications on a Saturday saying the product will deliver Monday. Hold your processing for another day.

[digitalfields]

Exactly what I think as well. I'm new to this but I don't let these
companies get away with what they did.
By the way on my tracking in FedEx it states in Special handling "Deliver
Weekday, Residential Delivery, WEEKEND PICK-UP".
But nobody gets it.

[Kmransom123]

My FedEx status has finally updated to "in transit" now.  I did not do NDA but opted for standard, free shipping so I have delivery ETA of Monday, the 29th.  Woot!