My Fitbit Blaze won't sync

[UsherN]

Hi, 

My Fitbit Blaze won't sync to my phone anymore. I haven't changed my phone but have updated the app. A lot of my messages, steps and music control will not work. 

Thanks,

Nicole

Moderator edit: subject for clarity

[SteveH]

I would try restarting your phone and then restarting your fitbit using this procedure:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

[AlejandraFitbit]

A warm welcome to the Forums @UsherN and @SteveH thanks for your input.

I would like to know if you keep having issues with your Blaze syncing? Have the instructions provided by our friend worked? Here are some links for you to check and follow the instructions provide:

• Why won't my Fitbit device sync?
• My Fitbit device isn't receiving notifications from my phone
• Why can't I control music on my phone with my Fitbit device?

Hope to hear from you soon. 

[Str8key]

Same issues with automatic syncing. I can go all day and my Blaze won't sync unless I open the app and manually do it. I don't get texts on my Blaze anymore either. I think it's something with my S9 but I haven't been able to figure it out. 

[AlejandraFitbit]

It's great to welcome you @Str8key.

Keep in mind that in order to have a successful connection between your tracker and phone, it needs to be compatible. Have you checked if your phone is compatible? If you haven't, you can check that out here.

When a phone isn't compatible, it doesn't mean that it won't work with your Fitbit but you might experience some connectivity issues. You can always try the instructions provide in the following help articles, but I don't guarantee it will 100%:

• Why won't my Fitbit device sync?
• My Fitbit device isn't receiving notifications from my phone

See you around.