My fitbit blaze won't sync

[celiawheelia]

I have had my blaze for 2 weeks and have been very very happy but now it won't sync. When I try it says tracker not found. I haven't updated my phone software and it was working fine until this morning. If I delete the app and re pair my blaze,will I lose all my data? Am very disappointed

[FerdinandFitbit]

Hi there @celiawheelia, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear you're having problems getting your Flex trackers to sync appearently after the update.

I'd like to provide some suggestions in the case you've not tried them.

-Make sure you're using a compatible mobile device. To see the list of compatible devices, you can click here.
-Give your Blaze a restart.You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot
-Make sure you're on the latest version of the Fitbit app and the latest version on the OS of your compatible mobile device.
-If you're still having problems, you can try to remove your tracker from the Bluetooth devices. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, proceed to set up your tracker as a new device.
-For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Please, let me know if you still need more help after this!

[SunsetRunner]

I'm having the same problem.  If I stop wearing my blaze for a while and go back to it, all charged up, no bluetooth problems etc and cannot sync at all.  I've done everything all of the forums suggest.  I swear everything.  It's very frustrating

[SilviaFitbit]

A warm welcome to the Community @SunsetRunner. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing this. I would like you to answer to the following questions: 

- How many days do you stop wearing your Blaze?
- Which mobile device are you using?
- Is  your Blaze still not syncing to your account?

I know you mentioned that you already tried the troubleshooting you found in the research done. However, I would like you to confirm you've performed this procedure. 

Keep me posted. I'll be around if you need further assistance.