help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Need help with Floor Count

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-10-2019 07:17 - last edited on ‎03-10-2019 11:51 by Fitbit Moderator

‎03-10-2019 07:17 - last edited on ‎03-10-2019 11:51 by Fitbit Moderator

I’ve realised a while back that the floor count on my Blaze is way off reality. Just made a conscious effort to see how bad it is: Walkeld on my totally level kitchen floor for about 15 minutes and ‘achieved’ some 20 floors. 

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎03-11-2019 08:30

‎03-11-2019 08:30

@Bnice33 Welcome! Thanks for being part of our Community! Sorry to hear that your Blaze if over counting floors climbed. Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening. Finally restart it.

 

Let me know how it goes.

 

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-12-2019 19:05

In response to AlvaroFitbit

‎03-12-2019 19:05

I have the same issue. Just walking indicates climbing stairs. I suspect that it may be that I may have a bit of a limp. My watch is always cleaned after treadmill. It's just a minor thing for me. I've been pretty happy with the Blaze.

Best Answer
0 Votes