Need to log to account constantly

[twinkletoes17]

Why am I having to log into my Blaze every couple of days in order to view my dashboard? Extremely irritating! Only started happening a couple of weeks ago, Fitbit please fix this!

Moderator edit: Subject for clarity

[Turtleruns]

Agree, it's really irritating me too!

[AlejandraFitbit]

A warm welcome to the Community @Turtleruns and @twinkletoes17.

Have you checked if your Fitbit app are updated? If you haven't, I recommend taking a look at the How do I update the Fitbit app for iOS? post and follow the instructions provided there. Also, are you receiving any type of error or just being logged out from the app?

Hope to hear from you soon. 

[twinkletoes17]

Hi
Thanks for your reply.
Yes I have updated my fitbit, that’s when the problems started. Prior to the last update I had no problems.
Please can you suggest a remedy as it’s driving me mad.
Carole

Sent from my iPhone

[Turtleruns]

Sent from my iPhone

[Turtleruns]

Hi - My app is up to date and again this morning I've had to put my password in.

[AlejandraFitbit]

Thanks for the information @Turtleruns and @twinkletoes17.

Upon reviewing the issue that you are experiencing, I found out that this is a known issue and that our team is working in finding a solution for it. Your patience while they fix this would be much appreciated and if you notice anything else or receive an error please provide with a screenshot of it.

Thanks for your understanding and cooperation.