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New blaze problems

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‎04-30-2016 10:55

‎04-30-2016 10:55

My blaze doesn't seem to sync properly with my app on the phone but perfectly on the iPad. Also I can't work out how to get the music control??
Best Answer
5 REPLIES 5

‎05-01-2016 04:37

‎05-01-2016 04:37

Welcome to the Community @MichSj. If your tracker is not syncing, I recommend following our Syncing Troubleshoot, after following these steps your tracker should sync properly. About the music control, you can press the upper right button of the Blaze for a few seconds and it will display the music control option, then your tracker will search information from your phone. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎05-01-2016 06:52

In response to AlejandraFitbit

‎05-01-2016 06:52

@MichSj  Make sure your blaze is not trying to connect to both at the same time. It can only connect to 1 device at a time. If it's currently connected on iPad, it won't be able to connect to iPhone. Have to turn off Bluetooth on one device. 

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

Best Answer

‎05-17-2016 11:26

‎05-17-2016 11:26

@MichSjSee if Blaze has a "bond" with blutooth om Ipad and if so disconnect and connect with IPhone!

Best Answer

‎05-17-2016 11:30

In response to AlejandraFitbit

‎05-17-2016 11:30

@MichSj @AlejandraFitbitoh my so funny,I was just having problems also and found it bonded to my IPad also. Easy fix!!! Now syncing properly with IPhone like I want!!!

Best Answer

‎05-18-2016 16:56

‎05-18-2016 16:56

I can't help on music part, do not use!
Best Answer