No notification and no connected gps

[ScaD]

Hello,
If i want to use connected gps. My phone (huawei p8) says "check fitbit app"
App is open, bt is connected and all permissions ennabled. But he won't connect.
By notification, same problem. I follow the online setup,my Phone gives popup "notification are running" but i don t recieve any notifications.
My phone syncs perfect with fitbit app and in dashboard is written "connected" but my blaze doesn't appear in paired devices on my phone. Is this te problem? i don't know. When i search for devices he finds the blaze. But when i want to connect, my phones says ''blaze denied''. Can someone please help me?

[mattfreds]

If you have an iPhone you have to go into your "Location Service" settings.  There you will go to the fitbit app and make sure it can use your location "Always."  I had the same issue where it wasn't connecting for the GPS and after I did that it worked great.

[Rich_Laue]

In android location services also had to be turned on.

[ScaD]

Yes i have read about it, but In the android menu>setting>location you haven't got the option to choose "always on" neither in the app settings.
When go to fitbit app>dashboard>track your excercise>click on the symbol in the upper right corner.Then the map wil show my location and i my phone give a popup he is using the gps.

[SofiG]

Hey, I have the same exact problems, same device!I think it is a bluetooth error. Our phone cannot interact with the tracker through bluetooth. Have you figured out any solution? I have tried everything suggested but still.nothing.

[Anohl02]

I have the exact same troubel, but diffrent phone - Huawei honor 7.

[SofiG]

What is that with the Huaweis and their bluetooth issues? Very annoying

[ScaD]

Hi,

I am glad i not alone with this problem.

I still haven't found a solution! .

Still trying, i won't give up.

[SofiG]

Well, I am.disappointed I cannot find any solution on thay. If you finally figure out, please could you post it here? I think I might also contact Huawei for possible bluetooth issues.

[ScaD]

Of course i will post it. IF i figure out!
I am now mailing with blaze support.

[SofiG]

@ScaD  well I had no luck at all. I have been emailing with customer support as well.  I have tried to delete casce, uninstall, reinstall, set up again, over and over again but still my phone seems to pair incorrectly with the tracker. The strange thing is that Blaze is not even available sometimes under my Bluetooth settings and ofcourse nothing is listed under paired devices. When I checked to see if my laptop bluetooth can trace Blaze I found surprisingly that Blaze is listed as a paired device under my Bluetooth settings. So it must be something with Android and Huaweis. Huawei customer support didn;t pay any attention when I emailed them. They just said that it could be a bluetooth incompatibility. Should we hope in an Android update? 

[ScaD]

@SofiG let s hope, It is a huawei problem! Which OS android do you have?

[SofiG]

I am running Android 5.0.1!

[Anohl02]

Sorry to say, I have a later andorid version (5.0.2) and i have the same resualt. 

If I have bluetooth Classic on, the Blaze says "Phone Not found". 
But if I look in the phone it says connected.  😞

[SofiG]

Well, I have been emailing with customer support and they have sent the issue to the engineering team. Let's hope there is a solution out there, or some sort of incompatibility that they can fix.

[ScaD]

They Have sad the same to me, so let's Hope.
It's not quite a huawei problem, because my previous tracker (vivosmart) had no bt issues.

[SofiG]

Ok, let's hope that we hear from them soon. 

[SofiG]

Apparently, I just learned that my Huawei P8 mobile even if it is listed as a supported device for all Fitbit Blaze features, it is not actually supported because it is a GRA-L09 edition. I have no idea what these terms mean, and there was no way that I would understand it before buying Blaze as I just checked the supported devices and Huawei P8 was one of them. This is a bit misleading I must confess. Or I might me idiot for not investigating it further before buying blaze.

In any case I have opened a new idea to add it as a supported thingy for whom might be interested ( @ScaD @Anohl02 ) . THis is found in the link below.

https://community.fitbit.com/t5/Feature-Requests/Huawei-P8-Standard-Edition-GRA-L09/idi-p/1276662#M5...

[Anohl02]

Thanks @SofiG for that you got this info. Think this was the least blurry, how can they support a product, but not a specific version. How to know this before buying the blaze. 😞 Really hope they respond and resolve this.

[ScaD]

Thanks
i gave up. 😞 !
I Hope update to 6.0 , normale End of August, in Europe.
my phone is p8 lite version ALE-L21.