Not all Floors being counted

[bryandrev]

Hello, 

I just walked up 4 floors however my Fitbit Blaze is only counting 3? The stairs seem to be the same. Why is it not counting one of them. I did it twice as well and still read 3. I understand that it only counts 10 stairs a piece. I also found that fitbit counts hills as stairs as well. I am assume this is do to the algorithm of the senors being used. 

[WendyB]

It does not count 10 stairs. It counts 10 feet in elevation. Big difference

Hills as long as you go up 10 feet in elevation

[AlejandraFitbit]

Good to see you participating in the Community @bryandrev and @WendyB thanks for stopping by.

As mentioned, your Blaze registers a floor when it detects continuous motion combined with an elevation gain of about 10 feet. Because the tracker looks for continuous motion, pausing too long when going up a flight of stairs can cause the tracker to not count the floor.

If you see that your tracker isn't being accurate, I recommend finding a location where you have 2 flights of stairs in a row, keep in mind that each flight of stairs should be at least 10 feet tall, then walk up the 2 flights in a row and try not to stop and finally see if the stairs were registered. But before this procedure, you can restart your Blaze. 

Let me know the outcome.