Not charging on charger

[deadoc]

it seems that one of the connections on the back of my fitbit is damaged and my blaze won't charge anymore....if I can't find a fix I am switching to an apple watch

[WendyB · Accepted solution]

Please contact support. Link is at the top of the forum

[AlejandraFitbit]

A warm welcome to the Community @deadoc and @WendyB thanks for stopping by.

Could you please provide me with a photo of the damage you are seeing in your tracker? In the meantime, you can take a look at this post and follow the instructions provided there. 

Let me know the outcome. 

[deadoc]

I sent you a photo via email...but here it is...the right side of the contacts is missing the contact and is just a hole...the second picture is what it looks like in the charger...it was in all night and it idid not change....

Pat

[AlejandraFitbit]

I appreciate the attachments @deadoc and recommend keeping an eye on your inbox for further instructions. In the meantime, you can take a look at our warranty policy. 

See you later. 

[deadoc]

my blaze is a little over a year old...I should not be having these issues at this stage....I would hope that a long time customer like myself would get some positive results to the issues I have raised.

Pati