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Not charging or setting up

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‎09-22-2016 03:46 - last edited on ‎05-07-2019 19:49 by Moderator Alum

‎09-22-2016 03:46 - last edited on ‎05-07-2019 19:49 by Moderator Alum

just got the Blaze for my bithday and while i tried to set it up it said that the battery was too low. so i left it in the charging cradel for 6 hours and the app still says that the battery is too low. i have tried to restart the device and my phone, uninstall the app and try again, and use my computer. nothing has changed since.

 

 

Moderator edit: subject updated for clarity 

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‎12-26-2017 19:43

In response to Rich_Laue

‎12-26-2017 19:43

Changing the charger solved the charging problem. I was having some Bluetooth connection issues during setup using the Windows 10 app. With phone support I was able to get the setup completed using the Android App. Thanks for your reply.

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