Not charging

[Frankiebird]

Last time I tried to charge my Blaze nothing happened and actually smelt burning so obviously unplugged. Tried again but would not charge and home screen actually had a thermometer type of thing in red on the screen I’ve never seen before, has  anyone else ever had this happen?? 

Kind Regards 

[SilviaFitbit]

Hey there @Frankiebird! When the thermometer icon shows in your tracker, it means that you need to change the environment of your Blaze. Also, try restarting it. 

Keep me posted. 

[Frankiebird]

It’s just In doors normal temperature never been out in the cold or extreme heat. The smell of burning is when it’s on charge so thinking maybe the charger is broke and not the blaze

Sent from my iPhone

[Frankiebird]

It’s just in doors in the uk so no extreme temperatures, thinking maybe the burning whilst on charge means it’s a charger issue so going to try changing that first.

thanks 

[Rich_Laue]

Is the smell coming from the tracker or wall wort? Does the tracker heat up? 

My suggestion would be to http://contact.fitbit.com since this looks like a problem beyond what the awesome Fitbit community is able to help you with.

[Frankiebird]

Thanks will do. It’s the charging port I think. Will contact Fitbit

Sent from my iPhone

[Frankiebird]

From the charging port I think. Will try your advice.

thanks