help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not counting floors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-19-2017 09:07

‎10-19-2017 09:07

Hi my Blaze is not counting floors.  I have tried restarting, but still its not counting the floors

Best Answer
0 Votes
3 REPLIES 3

‎10-19-2017 09:39

‎10-19-2017 09:39

Hi

 

Make sure not standing still while going upstairs, as that can interrupt the count. Carrying something heavy could also make the tracker unable to count floors.

Feel free to check out the Fitbit Article:

 

How does my Fitbit device count floors?

Learn how Fitbit devices use an altimeter to calculate your floor count.
Best Answer
0 Votes

‎10-19-2017 21:20

In response to SunsetRunner

‎10-19-2017 21:20

Hello

I have tried every thing , its not working.
Best Answer

‎10-19-2017 23:37 - edited ‎10-19-2017 23:39

In response to RamRavi

‎10-19-2017 23:37 - edited ‎10-19-2017 23:39

Fastest to exchange at store of purchase (with receipt) or feel free to contact the fitbit support team:

http://contact.fitbit.com

Mention what you've already tried to speed things up.

Best Answer
0 Votes