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Not pairing with iPhone

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‎10-23-2017 10:09 - last edited on ‎06-04-2019 20:22 by Moderator Alum

‎10-23-2017 10:09 - last edited on ‎06-04-2019 20:22 by Moderator Alum

my blaze synced last night.  Today, it is not syncing and is not pairing with my iPhone.  Can't figure this out.  Tried turning Bluetooth off and on.  No help.  Deleted app from my phone and reinstalled it, no help.  have not found any help in this forum yet.

 

 

Moderator edit: subject updated for clarity 

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‎10-23-2017 12:25

In response to Rich_Laue

‎10-23-2017 12:25

After troubleshooting with a live help person, we determined that my Blaze needs to be replaced.  Replacement is on order.

View best answer in original post

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3 REPLIES 3

‎10-23-2017 10:42

‎10-23-2017 10:42

Well there is plenty of help also in futbits help site, link below as help.

@hgm3tx not sure what you mean by not pairing, since there was no mention of unpairing. What type of error are you receiving? Pairing is done by the app not the user.

 

The tracker should still be connected to your fitbit account, logging in to the app should start a sync.

Best Answer
0 Votes

‎10-23-2017 12:25

In response to Rich_Laue

‎10-23-2017 12:25

After troubleshooting with a live help person, we determined that my Blaze needs to be replaced.  Replacement is on order.

Best Answer

‎10-23-2017 12:30

In response to Rich_Laue

‎10-23-2017 12:30

Thanks. I ended up talking to a live person. After doing all sorts of troubleshooting, they determined that my Blaze needs to be replaced. Already ordered the replacement.
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