Not receiving notifications

[Djd37]

Hello,

I just got a Blaze for Christmas and it's not syncing notifications of my msgs to my phone .. it first worked but now I have to open the app to sync it every few mins. I've tried everything uninstall twice both the Fitbit, Bluetooth and phone. I've seen my phone isn't compatible so does that mean it just won't work? I'm so disappointed and will return it the the store if I can't fix it. 😞

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community @Djd37, thanks for troubleshooting this by yourself.

If your tracker isn't receiving notifications, I recommend taking a look at the My Tracker isn't receiving notifications (Android App) post and follow the instructions provided there. About the syncing, is the all day sync option on? If it isn't, I recommend turning this option on, in this way you won't have to open the app to sync.

I hope this helps, let me know the outcome. 

[Djd37]

Hello..

Thanks for your MSG. I have tried all the options possible..it will work for a couple hours than it stops sending notifications. My phone the lg g5 is not on the list so I think  that's the issue right there as it's not fully compatible. 😕

[AlejandraFitbit]

Thanks for the information @Djd37. As you mentioned, a phone needs to be fully compatible in order to properly connect with your tracker. You can keep an eye at our list of compatible mobile devices for any update and in the meantime, you can keep trying the instructions provided in my previous post but since the phone isn't compatible, I don't guarantee it will work 100%.

See you around. 

[Ithildir78]

Alejandra if the notifcations work then don't it doesn't sound like a device compatibilty issue. It honestly sounds like similar issue i'm experiencing where mine stopped working and I still can't fix. I've had for over a year and done all the troubleshooting as well as uninstalled the app etc. My guess is there may be an app or FW issue that needs to be investigated from all the people reporting problems.