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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
It's great to see you around @SilverPops, thanks for troubleshooting this by yourself.
If your Blaze isn't registering the number of floors correctly, I recommend restarting your tracker, put it on, find a location where you have 2 flights of stairs in a row (keep in mind that each one should be at least 10 feet tall), walk the stairs and let me know how many your tracker registered.
Hope to hear from you soon. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
It's great to see you around @SilverPops, thanks for troubleshooting this by yourself.
If your Blaze isn't registering the number of floors correctly, I recommend restarting your tracker, put it on, find a location where you have 2 flights of stairs in a row (keep in mind that each one should be at least 10 feet tall), walk the stairs and let me know how many your tracker registered.
Hope to hear from you soon.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Community @jjuby. I would like to know if you have take a look at my previous post? If you haven't, I recommend checking it and follow the instructions provided there.
Keep me posted about the result. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
It's great to hear that @jjuby, I am glad to hear that your tracker is now working properly. If you need anything else, do not hesitate in posting it.
Happy stepping!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Those are great news @SilverPops! Having a tracker working properly is awesome. If there is anything else we can help you with, do not hesitate in posting it.
Keep the stepping up! 
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