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Not syncing and not receiving notifications

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‎11-14-2017 06:25 - last edited on ‎11-15-2017 07:04 by Moderator Alum

‎11-14-2017 06:25 - last edited on ‎11-15-2017 07:04 by Moderator Alum

My Fitbit won't sync or get notifications of calls or texts.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎11-14-2017 06:46

‎11-14-2017 06:46

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer

‎11-15-2017 07:07

‎11-15-2017 07:07

It's great to welcome you @Cyndi68!

Regarding the issues you are experiencing with your tracker, I recommend taking a look at the following links and follow the instructions provided there:

 

 

Also, please check that your tracker is paired. If it is not paired, do the following to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer