@FerdinandFitbit wrote:
Thanks for getting back @Kate8888!
Most of the time, compatibility relies on the hardware part, not all phones will have the same components even when they're phones that just came out to the market. This, together with working with different software integrations makes some phones not to be compatible. I'm not saying this is the case with the Pixel 2 but we don't have still any news on if it will be made compatible in a near future.
Anything else, I'm here to help!
Responses like this are very frustrating, and I do not perceive this to be true. While I understand you are trying to be helpful and likely don't have a technical background,I don't believe there to be any hardware component in these devices that make it to 'not be compatible' to sync data over Bluetooth, specifically Bluetooth Low Energy (BLE). Pixel 2 supports Bluetooth 5.0 LE, and Fitbit uses BLE to sync data.
Supporting Documents:
Pixel 2 XL Tech Specs: "Wireless & Location - Bluetooth 5.0 + LE"
How do fitbit devices sync their data?: "Fitbit trackers and watches use Bluetooth Low Energy (BLE) technology to sync with phones, tablets, and certain computers."
While it's true that hardware components differ from phone to phone, unless you can provide some specifics on why the hardware in the Pixel 2/Pixel 2 XL prevent compatibility, this is purely a snake oil comment.
More interesting, I have several bluetooth devices currently synced to my Pixel 2 XL, and none of them have any issues, some are very old, some are brand new. I'm sure some of these do not use BLE, and some do, but the point is, they work. The only device that doesn't work consistently, is my Fitbit. I should also point out that these devices aren't actively connected at the same time as my Fibit, 90% of the time, and testing has proven that it has no impact on this issue, as my Fitbit doesn't sync when it's the only device connected/within range of my phone.
Next, I've fiddled with my Fitbit, and have got it to occasionally sync, but not with any consistency or regularity. I've gone through the troubleshooting steps, and I was able to remove my Fitbit device and initially pair it (though it was troublesome) and it worked for a short period of time. There was even a couple day span where my Fitbit did sync with my Pixel 2 XL, but it always went back to not working.
Lastly, my GF's pixel 2 has no problems syncing data from her Fitbit, however notifications don't always appear (which apparently is an Oreo issue from additional research).
On the surface, I do not see any reason why the Pixel 2 XL/Pixel 2 wouldn't be able to sync with Fitbit devices. This, more or less, appears to be a Fitbit development issue. The fact that it works sometimes is an indication that while not stable, syncing is possible, and may require some type of update to improve stability.
As others have stated, Google is a flagship phone, and with a good portion of folks using Google devices, it's important to maintain compatibility with these devices.
