Poor GPS connection when tracking runs with the Blaze

[meikee]

I’m having issues trying to use my GPS for runs. It keeps saying Poor GPS connection. I can’t use it to track my runs because it is inaccurate because I know my usual routes. I restarted my phone,I logged out of the app, and I made sure my background app refresh is on for Fitbit. Can anyone help me figure out what is going on? This issue started a few days ago. Thank you. 

Moderator edit: Clarified subject

[Rosieposiem]

I am also having this issue with my Blaze, This morning, my usually 5k parkrun said 4.77k and the map looked like I’d run through the lake! It is often on 1 bar at the beginning of the run the it buzzes during the run to say it’s disconnected from Fitbit app on my phone, having previously worked for the same route. Annoying! I’m going to tweet Fitbit and ask them. 

[meikee]

I think I might’ve fixed it. Last night I unpaired it from my devices on Bluetooth and then added it again. Then I had all green bars for GPS. My dashboard looks flipped around now but all the data is there. I haven’t tried it out on a run yet though. 

[Rosieposiem]

Aaaah great. Thanks- I’ll give it a go.

[FerdinandFitbit · Accepted solution]

Hey there guys @meikee @Rosieposiem, great to see you both in the Community  Forums! 🙂

I'm sorry to hear you're having problems with your GPS connectivity. I think that what you did was just great @meikee, as your Blaze connects to your phone via Bluetooth, sometimes refreshing the connectivity by removing the tracker and adding it back does the trick. You could also try removing the connectivity from the Bluetooth Settings by tapping on the Blaze, then hitting the "Forget this device" option and then, trying to set it up as a new device.

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem and it should track your runs more accurately.

Let me know how it goes!

[Tammy_S]

Odd.  I also had issues with the miles reported by my Blaze this morning.  It's always spot on but was ~.8m less.than what it should be reporting.  I will try this tip.

[meikee]

Hi thanks for the reply. I think I’m all set. I still have all green for GPS just haven’t gotten out for a run to test it. Thank you. 

[Rosieposiem]

I have also tried it and it hasn’t worked. I still have one red GPS bar. I’ll try again in another location. 

[Scobro]

I'm having the same issue with my blaze suddenly as well. It's showing up on Bluetooth as Blaze and Blaze (classic). And it can't decide which one to hook up to. GPS is only showing 1 red bar no matter where I am and I've tried numerous things to forget device and set it back up and turning off Bluetooth and back multiple times and it's still not working. Tried the set up new device and the pair procedure from the settings menu as well. What kind of warranty does Fitbit offer? Had less than a year. 

[Hohmanrunner]

I’ve also had this problem. Any luck??

[Rosieposiem]

It just fixed itself although I think following it up on twitter helped!