Fitbit Blaze: How to sync with the computer

[elaineski]

the only thing that's displayed on the device itself is the blue and white logo, and the url underneath, fitbit.com/setup

[elaineski]

I am having the same issue but I did actually have a dongle from the Force which was recalled and I sent back. They didn't want anything except the tracker itself. The Force never worked for me. It was not strong. So I bought the Blaze today, and even though have FitBit Connect installed, the dongle  plugged into a USB port, the Blaze charged up (allegedly - how can I tell - I plugged it into the charger for 3 hours).

My profile on the site says my Blaze is recognized but that is as far as I can get. Can someone help?

I think I have bad FitBit karma or something. Just so frustrated. Thanks in advance.

[Rich_Laue]

@elaineski what is displayed on the Blaze?

Is it the clock(your setup) or www.Fitbit.com/setup(still needs setting up)?

When referring to the profile is it the Web dashboard or Fitbit Connect your looking at.

[elaineski]

Do not see the clock. Only seeing the logo and the url for fitbit.com/setup.

[elaineski]

done all those things....no dice.

[Rich_Laue]

Seeing that Fitbit.com setup message is telling me that we need to setup the Blaze to your account.

So forget most of the above.

It still would be helpful to know what operating system is being used to setup with, and also if you have a compatable phone?

For now the best I can do is point you to this help article on troubleshooting setup problems.

Please keep us informed, and post what device ID being used and if possible at what step failure occurs.

Basically the steos are.

• Install the Fitbit software then run it.
• On the computer plug in the USB Dongle.
• On all devices log into your Fitbit account, the one your logged into know.
• Do an add device
• Pick Blaze
• The app should say it found a Blaze
• A code should appear on the Blaze
• Enter Code into the app
• The app should want to send an update to the Blaze
• You should note be setup

I've gone and separated your posts from the thread to keep the confusion down between seeing up and syncing.

[Curling]

I spent days trying to connect to a computer wiith Win 8.1 and it worked one time and then it didn't work.  Then I connected to a computer with Win 10.  Agaiin, it worked one time and then it didn't work.  I gave up and connected it wireless with my Samsung Galaxy Note 3 and it works fine. 

[handyman1]

how do you get this thing to work

[Rich_Laue]

By definition the term computer may mean many things, could you be a little more specific?