Flickering Screen

[EmersonFitbit]

Hey everyone, thanks for letting us know about those flickering screens. 

We apologize for the inconvenicence, but are happy to help out. If you are experiencing screen display abnormalities, please reach out to our Support Team here for help. We're happy to take a look at your tracker and help out!

Be sure to keep this thread posted about your case!

[Nalance]

Mine was Best Buy as well. I would take it back. Maybe Best Buy got a bad batch?

Sent from my iPhone

[FerdinandFitbit]

Hmmm I don't think it's about a bad batch but just isolated situations. But yes, it's better if you take it back and I'm pretty sure that a replacement will work fine.

Anything else, we're here to help. Good to see you in the Community @Nalance! 🙂

[kkadatia]

Hi.

Just exchanged mine - Best Buy - ironically I couldn't replicate the
flickering screen when showing the Best Buy Sales Associate; but he didn't
seem to care anyway.

They exchanged it right on the spot.

KKA

[Ziemank7]

I'm having the same issue with mine... did you have to send yours back?

[EmersonFitbit]

@Ziemank7 Unless you have a preference for the retailer you purchased from, we can assist with the return/replacment process. 

If you'd like, I can create an email case from you and get it started. 

[Selta]

Yup, have to send mine back, and then wait "1 - 2 weeks" for the new one to be shipped. Pretty lame... and sounds like a rather big batch of bad units.

[EmersonFitbit]

@Selta Sorry about that. I'm not sure what the timeframe for replacements are at this time, but those take precedence over standard orders. I'm hoping yours ships out sooner rather than later. In any case, I've updated your replacement so that it is delivered overnight so that when it does indeed leave the warehouse, it'll be there for you the day after. 

[Selta]

That's impressive support! 🙂 I wasn't sure Support was still watching this thread. Eagerly awaiting my shipment notification 🙂

How quickly do I have to send back my defective one? It still seems to log data properly, which would be nice to not have a gap while I wait for the new one.

[EmersonFitbit]

@Selta Thank you!

I'll follow up with you privately, and do my best to ensure there's no gap between data :)

[redstang]

Ugh.  Just got mine today and the screen looks exactly the same.  Looks like I'm going to have to send it back then.  Lame.

[EmersonFitbit]

@redstang I can open a case and get you sorted right away if you'd like, or you can move forward from your place of purchase. Your choice, bu do let me know! We'll make sure you're taken care of. 

[haggajo]

Just recieved my fitbit blaze as of yesterday. Less than 24 hours and the screen flickering has begun. I contacted support via chat who advised me they would send me info on new shipment, and nothing has been sent. Really disappointed since I chose this over a samsung galaxy gear.

[EmersonFitbit]

@haggajo Sorry for that hiccup! Let me take a peek into your case to ensure it's going according to plan.

[rockp284]

Wanted to report that I did receive a replacement Blaze this week and so far it is operating as expected. The only issue was lack of communication after the return. I actually had to call to confirm that the return was received and initiate the replacement mailing. Which I am sure the fine CS team at Fitbit will address. 👍

[redstang]

Emerson - yeah, actually if you can open a case for me that'd be great.  What info do you need from me?

[OmahaRyan]

@EmersonFitbit,

I'm having the same issue with the flickering screen (home screen clock, Today icon, heartbeat icon, timer icon).  Can you set up a case for me to have this exchanged?  My order was through Amazon, but I don't mind who the retailer is.

[EmersonFitbit]

@redstang @OmahaRyan You should both have emails from me!

[redstang]

Thanks - I got it and sent my info.  

[Minion450]

I also have pixels/flickering. Some clocks don't flicker but the other screens have a lot of issues and the settings screen crashes every time. Doesn't seem to be a loose connection or anything like that because the restart works. Definitely a software firmware issue.

Is there a way to retry the firmware install?

[KiloLima64]

mine flickers on the clock screen sometimes when I activate it to see it. Not all the time just once in a while but then it only lasts for about a second then it's fine.